On-site
DDI technicians work at the customer’s plant for installation, commissioning and service.
Example: electrical installation in California, 2017Service & after-sales
Support for the life of the equipment
DDI provides after-sales support on site and remotely, during the project and for as long as the equipment is in use.
01Two ways
On-site and remote
Remote
Guidance and diagnosis at a distance, from DDI’s team in Envigado.
Example: DDI’s 2024 HMI fault guide02Project phases
How a DDI project runs
01 / 05
Engineering
DDI reviews the product, container, output and process with the customer and defines the technical requirement.
02 / 05
Design
Mechanical, electrical and control design by DDI’s in-house engineers and designers.
03 / 05
Manufacturing
Fabrication, panel assembly and wiring in DDI’s Envigado workshop, with functional tests of the machine.
04 / 05
Installation and commissioning
Installation and start-up at the customer’s plant.
05 / 05
After-sales support
On-site and remote support, during the project and over the equipment’s working life.
03Example
Clearing a motor overheating fault
In this 2024 video, DDI shows on the HMI how to correct a fault caused by an overheating motor.
04Materials
Built for a long service life
DDI uses quality materials for durability and a long working life. Its labeler and capper have stainless-steel structures and fasteners, with polyamide and stainless guides.
05Outside Colombia
Equipment outside Colombia
DDI offers remote support for equipment installed outside Colombia and has worked on site abroad, as in the electrical installation of a plant in California.
DDI — Desarrollos de Ingeniería
Already running DDI equipment?
Describe the machine and the issue. DDI will contact you.